3.5 KiB
3.5 KiB
Competences — travel agent
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/79f8f68c-5509-4119-9373-8bef1c364d31).
Essential
- achieve sales targets (skill/competence)
- advertise travel insurance (skill/competence)
- apply foreign languages in tourism (skill/competence)
- comply with food safety and hygiene (skill/competence)
- develop inclusive communication material (skill/competence)
- distribute local information materials (skill/competence)
- ecotourism (knowledge)
- educate on sustainable tourism (skill/competence)
- engage local communities in the management of natural protected areas (skill/competence)
- ensure the privacy of guests (skill/competence)
- geographical areas relevant to tourism (knowledge)
- handle customer complaints (skill/competence)
- handle financial transactions (skill/competence)
- identify customer's needs (skill/competence)
- implement marketing strategies (skill/competence)
- implement sales strategies (skill/competence)
- maintain customer records (skill/competence)
- maintain customer service (skill/competence)
- maintain relationship with customers (skill/competence)
- maintain relationship with suppliers (skill/competence)
- manage conservation of natural and cultural heritage (skill/competence)
- manage digital archives (skill/competence)
- manage visitor flows in natural protected areas (skill/competence)
- measure customer feedback (skill/competence)
- oversee all travel arrangements (skill/competence)
- present reports (skill/competence)
- process booking (skill/competence)
- process payments (skill/competence)
- produce content for tourism brochures (skill/competence)
- provide customised products (skill/competence)
- provide tourism related information (skill/competence)
- quote prices (skill/competence)
- self-service technologies in tourism (knowledge)
- sell tourist packages (skill/competence)
- support community-based tourism (skill/competence)
- support local tourism (skill/competence)
- upsell products (skill/competence)
- use customer relationship management software (skill/competence)
Optional
- augmented reality (knowledge)
- coordinate events (skill/competence)
- execute email marketing (skill/competence)
- follow ethical code of conduct in tourism (skill/competence)
- improve customer traveling experiences with augmented reality (skill/competence)
- manage database (skill/competence)
- manage time in tourism (skill/competence)
- office software (knowledge)
- promote the use of sustainable transport (skill/competence)
- promote virtual reality travelling experiences (skill/competence)
- search databases (skill/competence)
- social media management (knowledge)
- use communication techniques (skill/competence)
- use e-tourism platforms (skill/competence)
- use global distribution system (skill/competence)
- use microsoft office (skill/competence)
- use presentation software (skill/competence)
- use spreadsheets software (skill/competence)
- virtual reality (knowledge)
- work in a hospitality team (skill/competence)
Market evidence (job-ad analysis, 57 ads, as of 2026-07-20)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
Hard skills
- customer service — 63 %
- travel planning — 40 %
- sales — 26 %