82 lines
3.5 KiB
Markdown
82 lines
3.5 KiB
Markdown
# Competences — travel agent
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/79f8f68c-5509-4119-9373-8bef1c364d31).
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## Essential
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- **achieve sales targets** (skill/competence)
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- **advertise travel insurance** (skill/competence)
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- **apply foreign languages in tourism** (skill/competence)
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- **comply with food safety and hygiene** (skill/competence)
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- **develop inclusive communication material** (skill/competence)
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- **distribute local information materials** (skill/competence)
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- **ecotourism** (knowledge)
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- **educate on sustainable tourism** (skill/competence)
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- **engage local communities in the management of natural protected areas** (skill/competence)
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- **ensure the privacy of guests** (skill/competence)
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- **geographical areas relevant to tourism** (knowledge)
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- **handle customer complaints** (skill/competence)
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- **handle financial transactions** (skill/competence)
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- **identify customer's needs** (skill/competence)
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- **implement marketing strategies** (skill/competence)
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- **implement sales strategies** (skill/competence)
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- **maintain customer records** (skill/competence)
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- **maintain customer service** (skill/competence)
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- **maintain relationship with customers** (skill/competence)
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- **maintain relationship with suppliers** (skill/competence)
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- **manage conservation of natural and cultural heritage** (skill/competence)
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- **manage digital archives** (skill/competence)
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- **manage visitor flows in natural protected areas** (skill/competence)
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- **measure customer feedback** (skill/competence)
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- **oversee all travel arrangements** (skill/competence)
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- **present reports** (skill/competence)
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- **process booking** (skill/competence)
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- **process payments** (skill/competence)
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- **produce content for tourism brochures** (skill/competence)
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- **provide customised products** (skill/competence)
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- **provide tourism related information** (skill/competence)
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- **quote prices** (skill/competence)
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- **self-service technologies in tourism** (knowledge)
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- **sell tourist packages** (skill/competence)
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- **support community-based tourism** (skill/competence)
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- **support local tourism** (skill/competence)
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- **upsell products** (skill/competence)
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- **use customer relationship management software** (skill/competence)
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## Optional
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- augmented reality (knowledge)
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- coordinate events (skill/competence)
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- execute email marketing (skill/competence)
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- follow ethical code of conduct in tourism (skill/competence)
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- improve customer traveling experiences with augmented reality (skill/competence)
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- manage database (skill/competence)
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- manage time in tourism (skill/competence)
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- office software (knowledge)
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- promote the use of sustainable transport (skill/competence)
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- promote virtual reality travelling experiences (skill/competence)
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- search databases (skill/competence)
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- social media management (knowledge)
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- use communication techniques (skill/competence)
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- use e-tourism platforms (skill/competence)
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- use global distribution system (skill/competence)
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- use microsoft office (skill/competence)
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- use presentation software (skill/competence)
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- use spreadsheets software (skill/competence)
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- virtual reality (knowledge)
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- work in a hospitality team (skill/competence)
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<!-- market-evidence -->
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## Market evidence (job-ad analysis, 57 ads, as of 2026-07-20)
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Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
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### Hard skills
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- customer service — **63 %**
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- travel planning — **40 %**
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- sales — **26 %**
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<!-- market-evidence -->
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