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mail-clerk/references/skills.md
2026-08-14 19:19:56 +02:00

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Competences — mail clerk

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/511f366c-ba41-4826-9622-8cda6d6e3b91).

Essential

  • apply information security policies (skill/competence)
  • differentiate types of packages (skill/competence)
  • ensure the integrity of mail (skill/competence)
  • establish daily priorities (skill/competence)
  • handle mail (skill/competence)
  • keep records of customer interaction (skill/competence)
  • keep records of merchandise delivery (skill/competence)
  • keep task records (skill/competence)
  • keep written records of cargo (skill/competence)
  • liaise with colleagues (skill/competence)
  • liaise with transportation companies (skill/competence)
  • maintain privacy of service users (skill/competence)
  • operate mailing information systems (skill/competence)
  • organise mail deliveries (skill/competence)
  • record customers' personal data (skill/competence)

Optional

  • keep stock records (skill/competence)
  • manage digital documents (skill/competence)
  • use different communication channels (skill/competence)
  • work in a logistics team (skill/competence)

Market evidence (job-ad analysis, 57 ads, as of 2026-07-15)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

Hard skills

  • mail sorting — 54 %
  • data entry — 33 %
  • record maintenance — 25 %
  • package handling — 23 %
  • mail processing — 23 %
  • parcel inspection — 21 %
  • mail distribution — 19 %

Responsibilities

  • customer assistance — 44 %
  • mail distribution — 33 %
  • mail handling — 21 %
  • compliance with regulations — 21 %
  • mail sorting — 19 %